Pinnacle Access Solutions. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Pinnacle Access Solutions. and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Pinnacle Access Solutions., and upon Customer’s receipt of Pinnacle Access Solutions. invoice enclosed with items delivered to Customer, or upon Customer’s receipt of Pinnacle Access Solutions. credit memorandum or statement, whichever occurs first.
Pinnacle Access Solutions. offers two convenient ways to place an order:
ORDERING CONTROLLED SUBSTANCES:
Pinnacle Access Solutions. only sells to those who are legally licensed and entitled to receive prescription pharmaceuticals and other controlled products. If you are a new customer or have recently moved, we must have an updated copy of your state registration and if you plan to purchase controlled substances, we will need a current copy of your Drug Enforcement Administration ("DEA") Registration Certificate verifying the address where the order is to be shipped. By law, the DEA requires us to ship "controlled substances" only to the address appearing on your current DEA Registration Certificate.
IF YOU HAVE ORDERED OR RECEIVED A WRONG PRODUCT:
Call our customer service department at 1-305-614-0014 within 48 hours of invoice date to receive a return authorization. All merchandise must be returned in accordance of all state, federal, and PMDA regulations; a return authorization form must be completed by the customer first before we authorize any returns. Merchandise must be in its original container, unmarked and properly packaged, along with a copy of your invoice and a description of the problem.
*Please note these exceptions:
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