Pinnacle Access Solutions. Terms & Conditions

Pinnacle Access Solutions. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Pinnacle Access Solutions. and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Pinnacle Access Solutions., and upon Customer’s receipt of Pinnacle Access Solutions. invoice enclosed with items delivered to Customer, or upon Customer’s receipt of Pinnacle Access Solutions. credit memorandum or statement, whichever occurs first.

ORDERING ADVANTAGES

Pinnacle Access Solutions. offers two convenient ways to place an order:

• You can call TOLL FREE 1-305-614-0014 Monday–Friday 9:00am–6:00pm (EST) to speak with one of our helpful Trade Account Managers.
• Fax ordering is available. Simply fill out the Fax Order Form, and fax your order to 1-305-614-0014.

IF YOU HAVE ORDERED OR RECEIVED A WRONG PRODUCT:

Call our customer service department at 1-305-614-0014 within 48 hours of invoice date to receive a return authorization. All merchandise must be returned in accordance of all state, federal, and PMDA regulations; a return authorization form must be completed by the customer first before we authorize any returns. Merchandise must be in its original container, unmarked and properly packaged, along with a copy of your invoice and a description of the problem.

*Please note these exceptions:

• EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment is backed by the manufacturer’s repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment.
• Open or defective equipment will be covered by manufacturer’s warranty.
• SPECIAL ORDER ITEMS: Products that we do not ordinarily stock are not returnable.
• OPENED COMPUTER HARDWARE AND SOFTWARE: Not returnable.
• Items that cannot be returned to manufacturer for credit are not returnable.
• Expired products are not returnable.
• Immune globulin, and all refrigerated products are not returnable.
• Shortages or errors in shipments must be reported within 48days of invoice date to issue credit (if applicable).
• HAZARDOUS MATERIALS: Not returnable.